House Rules:
No pets
Check-in time is 3pm / Check-out time is 10am
No smoking is allowed in any home or apartment
Maximum occupancy cannot be exceeded without prior consent
Notice of Construction in Progress:
Las Catalinas is on its way to becoming one of the most enjoyable Beach Towns in Costa Rica. As a growing community, we have new exciting projects underway that will continue to add amenities, activities, and rental and ownership options to our guests and future neighbors. We make great efforts to minimize any possible disturbances due to construction, but we cannot, however, guarantee that no activity will be visible or audible due to the variable nature of construction. While we are hopeful that this will have little impact on your stay with us, unfortunately, we will not be able to provide room changes, discounts, or refunds due to construction at this time. Construction hours are as follows:
6 am -7.30 am: Construction may begin with workers required to speak in low voices and no power tools are allowed.
7.30am - 6pm: Normal construction.
6 pm - 9 pm: Construction may continue, with workers required to speak in low voices, and no power tools are allowed.
Policies:
Beach Club:
- Access to the Beach Club is priced at $15 + tax per person per day. The charge would be added to your bill, which you can pay at the end of your stay (This cost is included in the Baranda and Bon Vivant houses and in the rooms of the Posada San Rafael).
- Access will be granted only to guests registered as staying at Las Catalinas, as the Beach Club is a private facility for tenants and members only.
- Access to the Beach Club facilities is available from 6:00 am to 7:00 pm.
Policies
Payment
Reservations Outside Holiday Periods:
50% of the total stay, including fees and taxes is charged at booking.
The remaining 50% payment is due 60 days before check-in.
Reservations During Holiday Periods:
50% of the total stay including fees and taxes are charged at booking, non-refundable.
The remaining 50% payment is due 120 days before check-in, non-refundable.
*Holiday periods:
Easter Week: from Mar. 22nd, 2024, to Mar. 31st, 2024
Thanksgiving: from Nov. 22nd, 2024 to Dec. 01st, 2024
Christmas: from De.19th, 2024 to Dec. 26th, 2024
New Year: from Dec. 26th, 2024 to Jan. 04th, 2025
Service Fee: $10/room/night plus taxes.
Cancellation Policy
Reservations Outside Holiday Periods:
Deposit refundable for cancellations up to 60 days before check-in, minus a 5% administrative fee.
No deposit refunds for cancellations received 59 days or less before check-in.
Reservations During Holiday Periods:
No refunds for cancellations.
We know sometimes travel plans can change unexpectedly. To protect your holiday investment, we highly recommend purchasing travel insurance, which is a small cost relative to the trip costs you might lose in the event you are unable to travel.
Terms and Conditions:
Service Fee
In an attempt to simplify things for Guests, who hail from all across the world, we have applied a service fee of $10 per bedroom per night. This helps eliminate any confusion for our guests, who come from a variety of cultures with different tipping customs.
Damages
The Guest is responsible for any damages to the Home or Premises or any furniture, fixtures, or furnishings of the home rented. Neither “Company” nor Homeowner shall be responsible for any damage to Guest’s personal property and belongings that are maintained on the Premises. The guest needs to notify the Management Office of any such damages. A quote would be made and if any such damages exceed the Security Deposit amount. Guest shall be responsible for prompt payment of any such excess damages. The company shall have the right to collect excess damages by billing the Guest’s credit card or billing the Guest directly. Minimum damages charge of $1000 for 1-2 bedroom homes and $1500 for 3+ bedroom homes will be charged for any unreported damages. A hold-equal minimum damage charge will be required upon check-in.
Smoking
Smoking is not allowed at Home. We reserve the right to terminate any rental, without refund, if smoking occurs at any Home and charge an additional $500.00 fee as a penalty. Las Catalinas is a smoke-free town. Smoking is not allowed in Town. We reserve the right to terminate any rental, without refund, if smoking occurs in any area of Town, and charge an additional $500.00 fee as a penalty.
Inventory
Guests will be required to sign an inventory checklist upon check-in and will be responsible for any Damages Fees or replacement fees for items damaged or missing upon check-out. The company is not responsible for providing any additional furnishings or appliances not presently in the Home. Guest may not remove any of the furniture or furnishings from the Home nor place interior furniture or furnishings on the porches or lawns where such furniture or furnishings would be subject to unusual wear and tear.
Check-in / Check-out
Complimentary late check-outs are based on availability and require a confirmation from Central Team. When available: A late check-out fee of 50% nightly rate applies for both requested and non-requested check-outs between 10.00 am and up to 6.00 pm.
Hold Harmless
“Company” and/or Owner does not assume any liability for loss, damage, or injury to persons or their personal property, nor do we accept liability for any inconvenience arising from any temporary defects or stoppage in the supply of water, gas, electricity or plumbing. “Company” and/or Owner will also not accept liability for any loss or damage caused by weather conditions, natural disasters, acts of God, or other events beyond our control.
Guest hereby acknowledges that he/she is fully aware that the terraces, beach, pool, public sidewalks, and surrounding patio can be dangerous, that floors and stairs both inside and outside can be slippery when wet, and that injury is likely to occur to anyone who is not careful. With full knowledge of the above facts and warnings, the Guest accepts and assumes all risks involved in or related to the use of the terrace, beach, pool, public sidewalks, patio, stairways, and other indoor and outdoor areas. The guest acknowledges that the Home is a private residence currently owned by a third party. Guest agrees not to enter or to force open any locked closets or rooms in the Home which are reserved by the Owner for his personal use. Since the Home is ruled by an HOA, the Guest agrees to abide by such rules and regulations, including but not limited to noise ordinances. Guest acknowledges that neither the Owner nor Company has any control over construction in the residential community and therefore is not liable for construction noise and activity.
Tranquility
In order to preserve the natural harmony of the environment and town, Guest shall behave in a way that respects the need for peace and quiet of their neighbors at all times. Similarly, the Guest recognizes that audible sounds from neighboring properties are inevitable and will respect neighbors' rights to normal play, conversation, music, etc. The hours between 10 pm and 7 am are designated as "Quiet Hours" in Las Catalinas. During these hours, amplified music or video that is audible outside of private houses is not allowed, conversations in exterior and/or public areas should be conducted in quiet voices, and in general, any activities that are loud or may reasonably intrude on neighbor's ability to enjoy a peaceful sleep are prohibited. We reserve the right to terminate any rental, without refund, for violation of the noise policy and quiet hours and charge an additional $500 fee as a penalty.
Pets
For Homes allowing Pets, there will be a $75 fee per stay for each pet. This fee will not apply to guide dogs or assistive dogs, management has a right to ask for validation identification. I agree to and understand the terms of Las Catalinas Pet Policy as follows: A Pet Fee of $75 is charged to my account upon arrival. A valid credit card number must remain on file at Central desk. Housekeeping and Maintenance Service: I agree to make my home available for housekeeping and/or maintenance needs and will arrange to have my pet out of the home to accommodate this service. Pet must weigh less than 25 pounds Verification that vaccinations are completed and up to date is required as well as free of ticks and fleas. Pets left unattended in the villa/flat when Guest leave the property must be secured in a proper pet crate or carrier. Pets are not allowed to climb couches and beds; otherwise, Guest must be responsible for bringing their own blanket to protect the furniture. Pets must comply with local legislation and insurance liability requirements. Pets must be on a controlled leash at all times when not inside the house. Pets must not be walked through reception and the Beach Club. For Homes that Do NOT allow Pets, we reserve the right to terminate any rental, without refund, if pets are found on the premises and charge an additional $500.00 fee as a penalty.
Nature
In an effort to preserve and protect nature, Guests will comply with a no litter policy for all public and private areas in Las Catalinas. We reserve the right to terminate any rental, without refund, for violation of the Environmental Policy and charge an additional $500 fee as a penalty.
Residential Sales
Upon booking, Guest will be registered as prospective real estate purchasers with Desarrollo Catalinas DCL Verde, Limitada, (DCL), a duly certified Brokerage Team intending to promote and sell properties in the Las Catalinas community.