Privacy Policy
Beach Town Travel is committed to protecting the privacy of visitors to its website (the “Site”).
The purpose of this Privacy Policy is to inform you of what kinds of information we may gather about you when you visit the Site, how we may use that information, whether we disclose it, and the choices you have regarding our use of and your ability to manage and edit the information. This Privacy Policy applies to the Site. This Privacy Policy does not apply to other websites to which we link.
Information Collection
We collect personal information when you wish to use certain features of the Site, such as registering to receive information from us. When you choose to use these features, we ask for information such as your name and email address.
Through the Site, we may automatically gather certain information about the use of the Site, such as how frequently certain areas of the Site are visited, including through the use of cookies, web beacons and other technologies.
You can choose to have your computer warn you each time a cookie is being sent or you can choose to turn off all cookies. You can do this through your browser (such as Chrome or Safari) settings. Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookie settings. If you turn cookies off, you may not have access to many features that make your site experience more efficient and some of our services may not function properly.
Disclosure
Unless otherwise stated in this Privacy Policy, we do not sell, trade or rent your Personal Information to others. We may permit certain trusted partners to access your information in connection with their performance of services to maintain and operate the Site and certain features on the Site. We do not otherwise disclose any Personal Information or any information about your individual visits to our site.
We use non-personally identifiable information in the aggregate so that we can improve the Site and for business and administrative purposes. We may use or share with third parties for any purpose aggregated data that contains no personally identifiable information.
Privacy Policy Changes
We reserve the right to change our Privacy Policy for the Site at any time. If we decide to change our Privacy Policy, we will post the revised Privacy Policy so that you will know what information we gather, how we might use that information and whether we will disclose it to anyone. Please check periodically to keep informed of any changes. Your continued use of the Site following the posting of any changes to this Privacy Policy constitutes acceptance of those changes.
Notice of Construction for all Lodging options
Las Catalinas is on its way to becoming one of the most enjoyable Beach Towns in Costa Rica. As a growing community, we have new exciting projects underway that will continue to add amenities, activities, and rental and ownership options to our guests and future neighbors. We make great efforts to minimize any possible disturbances due to construction but we cannot, however, guarantee that no activity will be visible or audible due to the variable nature of construction. While we are hopeful that this will have little impact on your stay with us, unfortunately, we will not be able to provide room changes, discounts, or refunds due to construction at this time. Construction hours are as follows:
6am -7.30am: Construction may begin with workers required to speak in low voices and no power tools are allowed.
7.30am - 6pm: Normal construction.
6pm - 9pm: Construction may continue, with workers required to speak in low voices and no power tools are allowed.
Las Catalinas Collection Lodging Policy
House Rules
No pets
Check-in time is 3pm / Check-out time is 10am
No smoking is allowed in any home or apartment
Maximum occupancy cannot be exceeded without prior consent
Policies
Payment:
For reservations made from April 24, 2020 - December 17, 2021.
1 night charged at booking
Remaining payment due 30 days prior to check-in
For reservations made from December 18, 2021 - January 7, 2022.
1 night charged at booking
Remaining payment due 90 days prior to check-in
Service Fee: $10/room/night
Cancellation Policy:
For reservations made from April 24, 2020 - December 17, 2021.
No penalty for cancellation up to 30 days prior to check-in
100% charge for cancellations made 29 days or less prior to check-in
For reservations made from December 18, 2021 - January 7, 2022.
No penalty for cancellations up for 90 days prior to check-in
100% charge for cancellations made 89 days or less prior to check-in
Terms and Conditions
Beach Club:
The Beach Club access has a cost of $15 per person per day per guest. The charge would be added to their bill which they can pay at the end of their stay. (This cost is included in Baranda and Bon Vivant homes and Posada San Rafael rooms)
Access will be granted only to guests registered as staying at Las Catalinas as the Beach Club is a private facility for renters and members only
Beach Club facility access is available from 6:00am – 7:00pm
Service fee:
In an attempt to simplify things for guests, who hail from all across the world, we have applied a service fee of $10 per bedroom per day. This helps eliminate any confusion for our guests, who come from a variety of cultures with different tipping customs.
Terms and Conditions:
Damages:
“Guest” is responsible for any damages to the Home or Premises or any furniture, fixtures, furnishings of the home rented
Neither “Company” nor Homeowner shall be responsible for any damage to “Guest’s” personal property and belongings that are maintained on the Premises.
“Guest” needs to notify the Management Office of any such damages.
A quote would be made and if any such damages exceed the Security Deposit amount, “Guest” shall be responsible for prompt payment of any such excess damages
“Company” shall have the right to collect excess damages by billing “Guest’s” credit card or billing “Guest” directly.
minimum of $1000 for homes or $500 flat will be charged for any unreported damages
Smoking:
Smoking is not allowed at Home. We reserve the right to terminate any rental, without refund, if smoking occurs at any Home, and charge an additional $500.00 fee as penalty.
Las Catalinas is a smoke free town. Smoking is not allowed in Town. We reserve the right to terminate any rental, without refund, if smoking occurs at any area of Town, and charge an additional $500.00 fee as penalty.
Inventory:
“Company” is not responsible for providing any additional furnishings or appliances not presently in the Home.
“Guest” may not remove any of the furniture or furnishings from the Home, nor place interior furniture or furnishings on the porches or lawns where such furniture or furnishings would be subject to unusual wear and tear.
Check-in / Check-out:
complimentary late check-outs are based on availability and require confirmation from Concierge Team
Late check-out fee of 50% nightly rate applies for both requested and non-requested check-outs between 10am and up to 6pm
Hold Harmless:
“Company” and/or Owner does not assume any liability for loss, damage or injury to persons or their personal property, nor do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing. “Company” and/or Owner will also not accept liability for any loss or damage caused by weather conditions, natural disasters, acts of God, or other events beyond our control.
“Guest” hereby acknowledges that he/she is fully aware that the terraces, beach, pool, public sidewalks, and surrounding patio can be dangerous, that floors and stairs both inside and outside can be slippery when wet, and that injury is likely to occur to anyone who is not careful. With full knowledge of the above facts and warnings, “Guest” accepts and assumes all risks involved in or related to the use of terrace, beach, pool, public sidewalks, patio, stairways and other indoor and outdoor areas.
Private Residence:
“Guest” acknowledges that the Home is a private residence, currently owned by a third party.
“Guest” agrees not to enter or to force open any locked closets or rooms in the Home which are reserved by Owner for his personal use. Since the Home is ruled by an HOA,
“Guest” agrees to abide by such rules and regulations, including but not limited to noise ordinances. “Guest” acknowledges that neither the Owner nor “Company” has any control over construction in the residential community, and therefore is not liable for construction noise and activity.
Pets:
For Homes allowing Pets, there will be a $75 fee per stay for each pet. This fee will not apply to guide dogs or assistive dogs, management has a right to ask for validation identification.
I agree to and understand the terms of Las Catalinas Pet Policy as follows:
A Pet Fee of $75 is charged to my account upon arrival.
A valid credit card number must remain on file at the front desk.
Housekeeping and Maintenance Service: I agree to make my home available to housekeeping and/or maintenance needs and will arrange to have my pet out of the home to accommodate this service.
Pet must weigh less than 25 pounds
Verification that vaccinations are completed and up to date is required as well as free of ticks and fleas.
Pets left unattended in the villa/flat when guests leave the property must be secured in a propertive pet crate or carrier.
Pets are not allowed to climb couches and beds, otherwise guests must be responsible to bring their own blanket to protect the furniture.
Pets must comply with local legislation and insurance liability requirements.
Pets must be on a controlled leash at all times when not inside the house.
Pets must not be walked through reception and the Beach Club.
For Homes that Do NOT allow Pets, we reserve the right to terminate any rental, without refund, if pets are found on the premises, and charge an additional $500.00 fee as penalty.
Environmental Policy:
In an effort to preserve and protect nature, all guests will comply with a no litter policy for all public and private areas in Las Catalinas. We reserve the right to terminate any rental, without refund, for violation of the Environmental Policy and charge an additional $500 fee as penalty.
Real Estate:
Upon booking, all guests on the reservation will be registered as prospective real estate purchasers with Desarrollo Catalinas DCL Verde, Limitada, (DCL) a duly certified Brokerage Team intending to promote and sell properties in the Las Catalinas community.
Santarena Hotel Lodging Policy
Policies
Occupancy:
Accommodations are based on double occupancy. A rate of $80++ USD per night will be assessed for a third person below 12yrs. Occupancy restrictions may apply to all rooms and suite accommodations.
Payment:
For reservations made from Dec 5, 2020 - December 17, 2021.
-1 night charged at booking
-Remaining payment due 1 day prior to check-in
For reservations made from December 18, 2021 - January 7, 2022.
-1 night charged at booking
-Remaining payment due 30 days prior to check-in
No Shows: Subject to forfeiture of full payment.
Relocation: In the event of unforeseen circumstances the Hotel may assign accommodations at Las Catalinas residences, and immediately notify the guest.
Cancellation Policy:
All cancellations must be received in writing by email to the hotel reservations department. All cancellations must be acknowledged by the hotel. If the scheduled arrival falls between:
For reservations made from December 5, 2020 - December 17, 2021.
-No penalty for cancellation up to 1 day prior to check-in
-100% charge for cancellations made 1 day before check-in
For reservations made from December 18, 2021 - January 7, 2022.
-No penalty for cancellations up for 30 days prior to check-in
-100% charge for cancellations made 30 days or less prior to check-in
Terms and Conditions
Smoking:
Smoking is not allowed at Santrena Hotel. We reserve the right to terminate any rental, without refund, if smoking occurs in any room, and charge an additional $500.00 fee as penalty.
Las Catalinas is a smoke free town. Smoking is not allowed in Town. We reserve the right to terminate any rental, without refund, if smoking occurs at any area of Town, and charge an additional $500.00 fee as penalty.
Check-in / Check-out:
Check-in Time is 3:00 pm / Check-out time is 11:00am
complimentary late checkouts are based on availability and require confirmation from Concierge Team
Late check-out fee of 50% nightly rate applies for both requested and non-requested checkouts between 10am and up to 6pm
Hold Harmless:
Santarena Hotel does not assume any liability for loss, damage or injury to persons or their personal property, nor do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing. “Company” and/or Owner will also not accept liability for any loss or damage caused by weather conditions, natural disasters, acts of God, or other events beyond our control.
“Guest” hereby acknowledges that he/she is fully aware that the terraces, beach, pool, public sidewalks, and surrounding patio can be dangerous, that floors and stairs both inside and outside can be slippery when wet, and that injury is likely to occur to anyone who is not careful. With full knowledge of the above facts and warnings, “Guest” accepts and assumes all risks involved in or related to the use of terrace, beach, pool, public sidewalks, patio, stairways and other indoor and outdoor areas.
Environmental Policy:
In an effort to preserve and protect nature, all guests will comply with a no litter policy for all public and private areas in Las Catalinas. We reserve the right to terminate any rental, without refund, for violation of the Environmental Policy and charge an additional $500 fee as penalty.
Real Estate:
Upon booking, all guests on the reservation will be registered as prospective real estate purchasers with Desarrollo Catalinas DCL Verde, Limitada, (DCL) a duly certified Brokerage Team intending to promote and sell properties in the Las Catalinas community.
Posada San Rafael Lodging Policy
House Rules
No pets
Check-in time is 3pm / Check-out time is 10am
Two-night minimum stay required
No smoking is allowed in any room or area
Maximum occupancy cannot be exceeded without prior consent
Suite San Rafael, Suite San Francisco and Suite San Miguel - Adult only
Kitchen is not open for guests and closes at 5pm
Library closes at 5pm
Suite Santiago - does not have access to the main floor, roof terrace and swimming pool
Policies
Payment:
For reservations made from April 24, 2020 - December 17, 2021.
1 night charged at booking
Remaining payment due 30 days prior to check-in
For reservations made fromDecember 18, 2021 - January 7, 2022.
1 night charged at booking
Remaining payment due 90 days prior to check-in
Service Fee: $10 per room per night
Cancellation Policy:
For reservations made from April 24, 2020 - December 17, 2021.
No penalty for cancellation up to 30 days prior to check-in
100% charge for cancellations made 29 days or less prior to check-in
For reservations made from December 18, 2021 - January 7, 2022.
No penalty for cancellations up for 90 days prior to check-in
100% charge for cancellations made 89 days or less prior to check-in
Terms and Conditions
Beach Club:
The Beach Club access has a cost of $15 per person per day per guest. The charge would be added to the Guests bill which they can be paid at the end of their stay. (This cost is included in Baranda and Bon Vivant homes, and Posada San Rafael rooms)
Access will be granted only to guests registered as staying at Las Catalinas as the Beach Club is a private facility for renters and members only
Beach Club facility access is available from 6:00am – 7:00pm
Service fee:
In an attempt to simplify things for guests, who hail from all across the world, we have applied a service fee of $10 per bedroom per night. This helps eliminate any confusion for our guests, who come from a variety of cultures with different tipping customs.
Damages:
“Guest” is responsible for any damages to the Room or Premises or any furniture, fixtures, furnishings of the room.
Neither “Company” nor Homeowner shall be responsible for any damage to “Guest’s” personal property and belongings that are maintained on the Premises.
“Guest” needs to notify the Management Office of any such damages.
A quote would be made and if any such damages exceed the Security Deposit amount, “Guest” shall be responsible for prompt payment of any such excess damages
“Company” shall have the right to collect excess damages by billing “Guest’s” credit card or billing “Guest” directly.
A minimum of $500 per room will be charged for any unreported damages
Smoking:
Smoking is not allowed at Posada San rafael. We reserve the right to terminate any rental, without refund, if smoking occurs at any room or area and charge an additional $500.00 fee as penalty.
Las Catalinas is a smoke free town. Smoking is not allowed in Town. We reserve the right to terminate any rental, without refund, if smoking occurs at any area of Town, and charge an additional $500.00 fee as penalty.
Inventory:
“Company” is not responsible for providing any additional furnishings or appliances not presently in the Room.
“Guest” may not remove any of the furniture or furnishings from the Room, nor place interior furniture or furnishings on the porches or lawns where such furniture or furnishings would be subject to unusual wear and tear.
Check-in / Check-out:
Complimentary late check-outs are based on availability and require confirmation from Concierge Team
Late check-out fee of 50% nightly rate applies for both requested and non-requested check-outs between 10am and up to 6pm
Hold Harmless:
“Company” and/or Owner does not assume any liability for loss, damage or injury to persons or their personal property, nor do we accept liability for any inconvenience arising from any temporary defects or stoppage in supply of water, gas, electricity or plumbing. “Company” and/or Owner will also not accept liability for any loss or damage caused by weather conditions, natural disasters, acts of God, or other events beyond our control.
“Guest” hereby acknowledges that he/she is fully aware that the terraces, beach, pool, public sidewalks, and surrounding patio can be dangerous, that floors and stairs both inside and outside can be slippery when wet, and that injury is likely to occur to anyone who is not careful. With full knowledge of the above facts and warnings, “Guest” accepts and assumes all risks involved in or related to the use of terrace, beach, pool, public sidewalks, patio, stairways and other indoor and outdoor areas.
Private Residence:
“Guest” acknowledges that the Posada San Rafael is a private residence, currently owned by a third party.
“Guest” agrees not to enter or to force open any locked closets or rooms in the Home which are reserved by Owner for his personal use. Since the Home is ruled by an HOA,
“Guest” agrees to abide by such rules and regulations, including but not limited to noise ordinances. “Guest” acknowledges that neither the Owner nor “Company” has any control over construction in the residential community, and therefore is not liable for construction noise and activity.
Environmental Policy:
In an effort to preserve and protect nature, all guests will comply with a no litter policy for all public and private areas in Las Catalinas. We reserve the right to terminate any rental, without refund, for violation of the Environmental Policy and charge an additional $500 fee as penalty.
Real Estate:
Upon booking, all guests on the reservation will be registered as prospective real estate purchasers with Desarrollo Catalinas DCL Verde, Limitada, (DCL) a duly certified Brokerage Team intending to promote and sell properties in the Las Catalinas community.